Reviews

Results: didn't find anything wrong because the car stop driving sometimes, I had to pay the $200 plus taxes for synopsis I think it was a little too priced i was given a military discount but I still pay over $200 but nothing was found. The service i didn't get a phone call the next day because I left my car there the evening before- I call they said they will call back @ 11am that time passed no phone call- I call back after 2pm. Communication was poor for my first time customer because this is where they service where I got this car from.

Dear Litia, thank you for sharing your experience. We apologize for any inconvenience caused. We aim to provide transparent pricing, but we understand your concerns. Regarding communication, we're sorry for the delay in reaching out to you. We value your feedback and will use it to improve our service.

- Tveten's Auto Clinic

Maisha, thanks for leaving a 5-star review! We're glad you had a great experience, and we hope to serve you again in the future!

- Tveten's Auto Clinic

Thanks so much for the 5-star rating! We appreciate your support and are glad you had a great experience with us!

- Tveten's Auto Clinic

Daniel was very helpful with the warranty company and very patient. Was not an easy task.

Thank you so much for your review, Shannon! We're glad Daniel could help with the warranty and provide great service. We hope to serve you again in the future!

- Tveten's Auto Clinic

My car was in the shop there for nearly four weeks and my issue still hasn't been fully resolved. First, there was a miscommunication between the dealership paying for part of my repair and the actual auto shop which was not communicated with me until I contacted them almost two weeks later (after communicating a few times) and I had to work out the issue myself. Then, I was told both issues were fixed. I came to pick my vehicle up and the biggest issue which is my traction control and the alarm was still on immediately upon turning the car on. I ended up getting stranded in Lakewood because I had to leave my car in the shop - again and was without it for another two weeks. Again, they promised me the issue had been fixed. Again, I went to pick my car up and the error code and alarm was on immediately upon turning my car on. At this point my trust is limited and I am exhausted by not having my car for nearly a month. I just took it home. I'm not sure what I am going to do at this point, but for now I don't have any choice but to just try and ignore the alarm. I can't keep leaving it at an auto shop, being promised it has been fixed, only to turn my key and the error be waiting for me again. It's exhausting and dissapointing.

We’re sorry to hear how frustrating this experience has been, especially given the amount of time you were without your vehicle. We did diagnose and test the module, including a 9-mile road test during which the warning did not return. Unfortunately, the issue returned after the vehicle was picked up. We also understand the frustration surrounding the warranty process. The repair was being handled through CarHop, and there was a delay of more than two weeks in receiving authorization for the work. We did communicate that replacing the module was an option, but that repair would have required customer authorization because it was not approved by the dealership under the warranty. We regret that the issue has not been resolved to your satisfaction and understand how disappointing this situation has been.

- Tveten's Auto Clinic

Tveten's is always full of professional and knowledgeable employees whom we trust to take care of our car. Our tech Jordyn was also so friendly! We'll be back whenever we need to be (but hopefully not too often)!

Thank you Alanna for the amazing review! We’re delighted you had a great experience with Jordyn and that you trust us with your car. We look forward to serving you again when you need us!

- Tveten's Auto Clinic

Betty, we appreciate you leaving us a 5-star rating! We're glad you had a great visit, and we look forward to serving you again!

- Tveten's Auto Clinic

Prompt service, front desk first class handling, loved the web based report on my car

Thank you Woody for taking the time to leave us a review! We are so delighted to hear that you enjoyed your experience with us. Our team strives to provide top-notch service, and we are thrilled that we made a positive impression on you. We look forward to serving you again in the future!

- Tveten's Auto Clinic

This place has always been on point about its diagnostic upfront pricing, and explanations on what is happening during the repair. Highly recommended.

Michael, thank you so much for your review! We're glad our upfront pricing and clear explanations stood out to you. We appreciate your recommendation and feedback!

- Tveten's Auto Clinic

They did what needed to be done and in a timely manner.. ill definitely be back

Thank you so much for your review, Tifannie! We're glad we could provide a great experience for you. We look forward to your next visit!

- Tveten's Auto Clinic
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